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Client Support Coordinator

A Little About the Company

Do you love helping people solve problems? Do you always strive to go above and beyond what is expected? Then Unhaggle wants to talk to you. We are on a mission to revolutionize the way people buy new cars. Our success is built on a relentless passion for phenomenal customer satisfaction and bringing to market innovative products. We’re looking for team members that can embody this passion every day.

Since 2011, we’ve made buying a new car easier, faster and more transparent for car buyers and dealers alike with our innovations. Today, our new car buying tools and pricing data help power solutions for OEMs, banks, insurance companies, and some of the biggest automotive sites in Canada including Kijiji New Cars, Consumer Reports, Canadian Black Book, MSN Autos, Driving.ca, Autofocus and our very own Unhaggle.com.  Here's a great profile on Unhaggle in The Globe and Mail.

Responsibilities

A large part of our client portfolio includes car-buyers, car dealerships, and insurance companies. You will represent our brand via phone, email, forums and social media – helping solve their problems with such efficiency that we leave them saying WOW and earn their loyalty for life. You will oversee customer experience in a variety of products including our retail car-buying services, dealership sales solutions, and leveraging our dealer network to find vehicle replacement pricing for insurance total loss claims. You will have significant autonomy to do whatever it takes to make our customers happy and need to be able to think creatively on your feet. Your patience and empathy will ensure our customers know that we really do care about them.

Your insights on our customers and the feedback that you gather will drive our future product development and inspire our marketing message.  As a result, you will have significant opportunity to work alongside other areas of our team to help build our business, such as recommending new features or helping design new customer acquisition initiatives. This is only a cross-section of the exposure you will get though – we’ll give you as much opportunity and responsibility as you can handle.

Do You Have What it Takes to Join our Team?

Passion for Learning
You have the consistent desire and curiosity to learn and acquire new knowledge    

Grit
You have the perseverance to overcome any obstacles or challenges that may lie in your path to success  

Hustle
You work hard, very hard and possess a “do whatever it takes” attitude


    Previous customer support or service experience, don’t worry you didn’t have to be a manager
    Positive attitude to make our customers smile and build Unhaggle into the #1 source for new car buyers
    Strong communication skills, both written and oral. You’ll humbly be the voice of Unhaggle
    Self-starter that is comfortable working with minimal oversight
    Be a multi-tasker that can juggle several projects at once without sacrificing quality
    Ability to stay organized and be detail-oriented
    Comfortable working with numbers

 

Why Working at Unhaggle is Amazing:

    Become an integral part of building a company that is revolutionizing the way people buy cars
    Casual and fun office environment
    A brand spanking new office in the heart of downtown Toronto
    Weekly catered lunches and regular team socials
    Competitive salaries and a performance based culture
    Rapid career growth for high performers
    Comprehensive benefits package including extended health, dental, and vision coverage

It’s an exciting time to join Unhaggle, so what are you waiting for, we want to hear from you. Tell us why you want to work at Unhaggle and send us your resume at careers@unhaggle.com. 

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